New York, NY. (PRWEB) June 12, 2012
NEW YORK, NY. June 12, 2012 ShoreGroup, Inc., a premier professional services and software solutions firm, today announced the availability of an optimized virtual CaseSentry Systems Management deployment profile giving service providers greater scalability and flexibility in cloud management capacity. ShoreGroups virtual CaseSentry (vCS) management architecture allows for multi-tenant deployment that combines the benefits of true data segregation and security with seamless growth as service providers grow their clientele. Through integration to ShoreGroups FieldWatch management console, service providers have a multi-tenancy aggregation endpoint for centralized incident management. With the new virtual deployment profile the processor requirement per instance is reduced to as low as 500 MHz while reduced data store of call detail records and operational metrics is supported. The combination enables a higher density of CaseSentry instances to reside on each server, thereby reducing the physical server count, power consumption and related cost.
The new virtualized CaseSentry deployment profile also includes the full integration of Advanced Logic Profiles (ALPs) available in a traditional CaseSentry system. CaseSentry ALPs are a set of patented elements performing stateful processing on millions of simultaneous, complex systems and network management flows to determine the precise root cause of an incident. Traditional event driven management platforms lack stateful monitoring and cannot accurately process duplicate events, out-of-order events, and long time periods between related events, which results in improper modeling of complex application behavior causing both false-positive and false-negative results when chaining together assurance logic. Incorporation of ALPs in the virtualized CaseSentry deployment profile provides the effective management and visibility that service providers require to maintain the highest level of availability within their hosted and cloud environments.
By taking advantage of the optimized virtual CaseSentry deployment profile, service providers supporting complex unified communications and contact center services can take advantage of stateful flow processing to profitably support Day 2 or Software-as-a-Service (SaaS) offerings, said Christos Klardie, ShoreGroups Director of Contact Center Engineering. In this CaseSentry deployment model, service providers get the best of both worlds, a small footprint with powerful query and analysis capability providing the insight that operations personnel require.
About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.
ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry