Orlando, FL (PRWEB) June 04, 2012

gen-E (formerly generationE Technologies), a global IT process automation (ITPA) software company, today announced Resolve 3.3, the new release of its Resolve Social ITPA software. The new offering goes well beyond embedding enterprise social to integrate it at the Resolve platform layer, allowing collaboration to have a stronger impact on business process efficiency improvements and cost savings across customer care, service desk, cloud, provisioning and other areas of the enterprise.

Resolve 3.3 will be unveiled at the Gartner IT Infrastructure & Operations Management Summit 2012 in Orlando, Fl., June 5-7.

gen-Es complete end-to-end approach to enterprise social ensures that operational efficiencies are optimized as collaboration is deeply integrated within business processes to eliminate human error and inconsistencies and reduce complexities, costs and service delays, while also improving quality, said Casey Kindiger, CEO of gen-E.

According to an June 30, 2012 Gartner research report, Sources for Social and Collaboration Functions to Embed in Business Processes, by David Mario Smith and Nikos Drakos, Enterprises can increase the efficiency and agility of business processes if they embed social and real-time collaboration functions in them. This integration could reduce the inefficiencies and mistakes caused by implementing collaboration technologies separately from the applications that help execute business processes.

With Resolves new real-time enterprise social capabilities, users across the enterprise can use the platform to: