Tag Archives: Solutions

Working Solutions, Pioneer of the Virtual Call Center Model, Announces Strategic Expansion of their Sales Team

Posted on by
Reply

Plano, TX (PRWEB) August 23, 2012

Working Solutions, a pioneer in the hosted contact center model, is pleased to announce the addition of Scott Moberly, Sales Director and Ken Wheeley, Regional Sales Manager to its expanding sales team. Both bring over 20 years of sales and leadership experience in the telecommunications industry.

Moberly will be planning and directing the sales activities of the company. Wheeley will be responsible for identifying and closing new business opportunities as well as delivering on revenue targets to help in the overall growth and success of Working Solutions.

Scott and Ken are two talented, tech-savvy sales professionals who understand market trends and client needs. I am positive they will help take our company to the next level as well as contribute innovative ideas, said Tim Houlne, CEO of Working Solutions.

Founded in 1996 by company President and COO Kim Houlne, Working Solutions has grown from a single agent to a virtual call center community of more than 100,000 work-at-home professionals in North America over the past 17 years.

Working Solutions is an innovative company that continues to break boundaries. I believe our sales and marketing team is strategically ready to take the company to the next level, said Moberly, an alumnus from Indiana University, as well as a graduate of the Army Command & General Staff Officer Course.

I want to help companies understand that having agents work from home is a natural step in the evolution of the telecommunications industry. When you have the right partner using the right technology and processes, home-based agents are more productive and offer greater levels of customer service than their facilities based co-workers, said Wheeley, who received his degree from Cumberland University.

With the recent expansion of their sales and marketing team, Working Solutions continues to strategically plan for market growth with a focus on bringing greater value to clients, increasing customer satisfaction and providing positive return on investment.

About Working Solutions

Working Solutions improves return on investment and controls costs for contact centers by providing groundbreaking results through the right people and technology delivered at the right time. Working Solutions services include Agents OnDemand

CorSource and VASCO Partner on Identity Assurance Solutions for Cloud Security, Mobility and Regulatory Compliance for Next Generation Corporate IT Networks in the U.S.

Posted on by
Reply


Portland, Ore. (PRWEB) August 08, 2012

CorSource Technology Group today announced that it has partnered with VASCO Data Security International, Inc. (Nasdaq: VDSI) (http://www.vasco.com) to jointly solve the growing identity assurance challenges that organizations face when dealing with Cloud security, mobility and regulatory compliance issues. By adding VASCOs products to its offerings, CorSource can identify assurance solutions for the next generation of corporate IT networks.

We are glad to reinforce our U.S. channel with a leading player such as CorSource, said Jan Valcke, VASCOs President and COO. Together, we can make corporate networks and the cloud more secure.

The channel partnership will deliver on solutions for companies as they address such issues as identity and data protection concerns when moving to a cloud-based architecture, and security issues resulting from the new mobile workforce. The solutions are also ideally suited for companies that are dealing with employee productivity and loyalty with the bring-your-own-devices (BYOD) phenomenon, and that are wondering how to securely extend applications on new platforms.

Security is a big issue when it comes to mobile, Cloud and other compliance issues, says Andrew Hermann, CorSource Chief Marketing Officer. By joining VASCOs best-of-breed authentication technology with proven consulting services from CorSource, we can leverage our individual strengths as a single trusted advisor and together identify assurance solutions for the next generation of corporate IT networks.

VASCO is a leading software security company specializing in authentication products. While VASCO offers a complete array of authentication solutions and services to the extremely security-sensitive financial services sector, these services have been expanded to other markets such as business enterprises and the B2B, B2E and B2C markets. These security products and services are continuously enhanced and expanded to meet the changing needs of existing and potential customers. Core solutions include user authentication, electronic signature and digital signature. VASCOs full option approach ensures that authentication technologies are hosted on the single and unique VACMAN

Asahi Technologies Announces Customer Relationship Management Solutions with SugarCRM Technology

Posted on by
Reply


(PRWEB) August 07, 2012

The digitization of data has made companies realize the need for an effective tool to map business workflow and process setup with customers. As one of the leading open source CRM tool in the market, SugarCRM allows companies to store data about each customer in every possible way. Known for its global capabilities and native application support features, SugarCRM is currently the widely integrated tool with 700,000 end users in 80 languages. To help Businesses access enterprise level CRM services, Asahi Technologies a New York based Web Development firm announces CRM solutions using SugarCRM Technology.

Business experts also recommend the use of a professional Customer Relationship management tool for efficient performance. SugarCRM can enhance several aspects of business from sales, marketing to management, which enables smoother workflow. Apart from that SugarCRM also features tools for sales management, marketing campaign, workflow alignment and field modification. But a significant advantage with SugarCRM over other tools is its versatility, which is compatible with all popular servers including Linux, Apache and MySQL.

We have focused more on SugarCRM than any other CRM tool, its definitely a powerful tool to categorize, generate and feed qualified business leads says Vinod Subbaiah, CEO of Asahi Technologies. With strong visual design and enhanced architecture, SugarCRM can also manage entire lifecycle of clients with workflow functionality. At Asahi Technologies, we provide clients customized SugarCRM integration with enterprise level features at affordable cost.

To further help clients know more about SugarCRM, Asahi Technologies provides a free consultation service for firms to have a better idea on their CRM options.

About Asahi Technologies

Asahi Technologies is a New York based web design and development firm that provides software consulting and development solutions to small and medium level businesses all across North America. Asahi Technologies specializes in responsive design, cloud computing, online marketing, mobile application development and open source technologies. Under the leadership of Mr. Vinod Subbaiah, who himself started his career as a software programmer, Asahi Technologies team comprises of experienced software professionals have extensive knowledge of technology covering B2C and B2B operations. The firms headquarters is located in New York City, NY.







Hitachi Solutions Opens Global Center of Excellence

Posted on by
Reply


Irvine, San Francisco, London, Tokyo, and Beijing (PRWEB) July 09, 2012

Hitachi Solutions today announced that it has opened a Global Center of Excellence at Hitachi Solutions Americas Business Solutions Group Headquarters in Irvine, CA. The Center is dedicated to expanding the adoption of Microsoft Dynamics platforms globally through industry-focused solutions, technical expertise, education, and innovation.

The center is the first of its kind within Hitachi Solutions and the first at the Business Solutions Group Campus. The Global Center of Excellence will accelerate the development, delivery and commercialization of innovative Microsoft Dynamics-based solutions, and promote collaboration between Microsoft and our clients, said Mike Gillis, Chief Operating Officer of Hitachi Solutions Americas Business Solutions Group. Building on the long-standing relationship between Hitachi and Microsoft, the center is an important step forward in our ongoing efforts to help clients derive maximum value from their Microsoft Dynamics AX, Microsoft Dynamics CRM, and Hitachi Solutions investments.

The Global Center of Excellence will able to develop, implement, and share industry-leading Microsoft Dynamics product and industry expertise with Hitachi Solutions Regional Centers of Excellence globally.

We are pleased to have the Center collaborating directly with Microsofts field teams, Microsoft Dynamics R&D via TAP(Technology Adoption Program) and beta programs, and support teams around the globe. Today’s announcement conveys Hitachi Solutions and Microsofts commitment to providing our joint customers with solutions to take full advantage of Microsoft Dynamics, said Neil Holloway, Vice President, Sales and Operations of Microsoft Business Solutions, Microsoft Corporation. “With more than 150,000 global customers choosing Microsoft Dynamics to operate their business, global partners like Hitachi Solutions play an important role in providing high quality services and support to our customers worldwide. .

The Global Center of Excellence will also enable Hitachi Solutions and Microsoft to help their mutual clients by providing:

NuWave Solutions Released White Paper on Ozone Widget Development Standards

Posted on by
Reply


McLean, VA (PRWEB) August 03, 2012

Managing and assuring quality in a widget development effort presents some challenges in regards to best practices and defining areas of responsibility. Due to the varying nature of functionality from the data sources widgets may be using, defining what layers or tiers are needed by a widget in general is challenging. The design choices that are made to satisfy the needs of a widget will also affect the basic architecture. This document sketches out general patterns seen in widget development and what implications these patterns have for implementing best practices. Additionally, this document attempts to define what constitutes a widget to establish the area of developers responsibilities for development and support.

Highlights from Ozone Widget Development Standards white paper include:

Davalen Extends Commitment to IBM with Large Investment in Staff for Smarter Collaboration Solutions

Posted on by
Reply

Lynchburg, VA (PRWEB) July 31, 2012

Davalen, LLC, a leader in IBM software implementation and integration solutions, is proud to announce four key hires in support of its expanding role in the new IBM Collaboration Solutions brand (formerly IBM Lotus Software).

In expanding its professional sales force, Davalen is now in a position to provide support to a growing and important IBM brand, Collaboration Solutions. IBM Collaboration Solutions (ICS) are designed to help customers become a social business, one that embraces networks of people to create business value. Products within the ICS portfolio include Sametime/SUT, Forms, Connections, Notes, Quickr, Expeditor, XPages, and WebSphere Portal.

“As an IBM Premier Business Partner, Davalen’s success is directly tied to the innovation and adaptation of IBM in the marketplace,” explains Len Barker, co-founder of Davalen. “With our recent investment in senior sales staff, we are extending our commitment and belief in IBM Software. We feel confident in the opportunities that have already been secured into our pipeline, and look forward to providing exceptional customer experiences in the social business space.

In addition to supporting IBM Software Group, Davalen will also offer services including architecture, project management, application development, search and discovery, content management, staffing, and mobility across the IBM Software portfolio.

The new sales team includes John Catona, vice president and director of collaborative sales. With over 30-years experience including Director, Management and sales positions at IBM, Filenet, and MQ; Catona hails from Charlotte, North Carolina, where he worked on mid-Atlantic accounts while with IBM. He will direct the efforts of the sales team as it grows, and will handle direct sales in the Mid-Atlantic Region.

Jeff Mirman joined Davalen as a technical pre-sales specialist, he spent 18-years at IBM. His last position at IBM was a Lotus Technical Brand Specialist in the Mid-Atlantic. Mirman lives in Charlotte as well, and will support the sales team by providing technical presentations and industry know-how.

Donald Pasquale is Davalen’s new client executive on the sales team. Pasquale has worked for companies like FileNet and OpenText; he brings a wealth of knowledge and sales experience to a variety of vertical markets. Most recently, Pasquale served as regional sales director for Panviva, a provider for business process guidance for call centers.; he will be based in Boston, and responsible for the Northeast region.

Rounding out the new sales team is Mary Binda, inside-sales representative with 20-years experience in the library and information sciences field; she brings strong analytical and people skills to the Davalen team.

In addition to added support to IBM Collaboration Solutions, Davalen will also apply the new resources to its existing portfolio of IBM brands, including IBM Customer Experience Suite, IBM Exceptional Web Experience, IBM Intranet Experience Suite, and others.

About Davalen

A veteran owned and operated company; Davalen was founded in 1993 in Massachusetts and has opened offices across the United States while servicing clients worldwide. Led by former U.S. military officers, Davalen brings a highly effective discipline to all of its projects, including the hiring and training of new talent. Davalen’s consultants are recognized for their leadership among advanced IBM technologies and the practical application of those technologies in a business environment.

For additional information on Davalen, contact Ruth Jarvis by telephone at 800-827-8451 ext 105, or by email at rjarvis(at)davalen(dot)com. To learn more about how Davalen can help with your IBM investment, contact Dave Jacob by telephone at 800-827-8451 ext 104, or by email at djacob(at)davalen(dot)com. You can also visit Davalens website at http://www.davalen.com.







Find More Architecture Design Press Releases

A&I Solutions would like to announce the Employee of the Week, Tim Higgins. Tim is a Senior Architect on the A&I Service Assurance Team.

Posted on by
Reply


(PRWEB) June 27, 2012

Throughout the years, Tim Higgins has worked in various locations across North America assisting customers to install, configure, and operate purchased software. As a senior consultant for A&I Solutions, his responsibilities cover those areas as well as a wide range of activities. For example, Tim works closely with A&I customers by mentoring personnel and providing knowledge transfer. Also, he implements triage, diagnosis, and root cause analysis of application performance problems and architecture of monitoring infrastructure in the client environment.

Tim explains, Since working with A&I Solutions I have learned more about technology than I thought I could ever learn. Every client is different, every task is different and every situation is different; so when there is an issue it is never the same and you have to work to figure it out. The team at A&I are some of the best and brightest teammates I have ever worked with. Everyone is a great team player. Anyone is ready to assist the next with any situation. Although the focus of his consulting was Java/J2EE and .NET application performance management, he is highly proficient in Weblogic/WebSphere/IBoss Application Servers, Database (Microsoft SQL/Oracle), Scripting (JavaScript, Bash, VB/Power Script, WMI), and many other technologies.

As an A&I employee, Tim has worked for several companies throughout the past two years. Those include Disney, Coach, Verizon, Arizona Department of Economic Defense, Federal Bureau of Investigation (FBI), SeaWorld, Fidelity Investments, First Citizens Bank, Nascar, General Electric (GE), Harris, Liberty Mutual, Purdue, N-DEx, and many more. He has accomplished many tasks and has done impeccable work for these companies.

In August, Tim will be celebrating his two year anniversary with A&I Solutions. He has been an added benefit to the company and we appreciate the time and effort he has put into his work on the Service Assurance Team. Tim has created new opportunities for our organization and has been an active part in the success of A&I Solutions.

Success Story:

It was great working with Verizon, because of all the knowledge that I learned in such a short period. I went in planning to do a simple install of the APM architect and a few agents to monitor their application. In no time we ran into issues. The 1st issue was a bug we found in the .NET agent after working on it all night, it was really about 6 am the following day when we got it resolved. Before our findings, I worked with a team of experts for about 3 weeks, pushing long and hard hours trying to resolve a resource issue.

We got it working and I moved on to my next project which we finished early to find out that Verizon needed me back for another issue. This time our agent was pushing their servers over the 95% resource mark. Basically, with our agent the application was still putting them over 95% of memory on their production servers. This time it took 3 days for us to see that it wasnt our agent. Their application was running at 85% 90% without our agent. Our agent would put 1% of overheard per process adding 10% to what they already had. In a normal application adding 10% isnt a big difference but with an application already pushing the limits, that is a lot. The last few days we spent helping the client trim down their application by looking at some simple best practices and simple ideas.

That was a great experience because not only were we able to debug CA but we were able to assist the client with other issues as well.

Recommendation:

I had a great experience working with Tim on the initial rollout of the CA Introscope for my current company. Even with the long hours, demanding requirements, and stressful time crunch, Tim helped make the experience better with his technical counsel and positive attitude.

Brandt A. Meyers, Enterprise Systems Management The Walt Disney Company

About A&Is Service Assurance

A&I Solutions Application Performance Management and Monitoring team is a premier Direct Managed Partner and service provider of CA Service Assurance and Application Performance Management. Our Network Performance Management tools can help you continuously monitor application delivery across physical, virtual, and cloud environments. Ultimately, our team of experts assures that end-to-end application response times meet or exceed SLAs and business requirements. A&I Solutions has extensive experience in APM Introscope, CEM, DB Insight, Spectrum, eHealth, Nimsoft and Service Operations Insight.

About A&I Solutions

A&I Solutions is North America’s premier provider of integrated enterprise solutions, dedicated to implementing solutions from CA technologies. A&I Solutions provides enterprise products and services to help companies achieve the highest level of performance. We focus on the best rated products and extensive experience to deliver comprehensive integrated Enterprise Solutions. Working with enterprise management, resource planning, service assurance, security and infrastructure monitoring, A&I helps organizations achieve their full potential by driving consistency and maximizing efficiency. Our proven methodologies, innovative best practices and deep technical experience produce better business results for our Customers. A&I has expertise across all IT environments – physical, distributed, cloud, virtual and heterogeneous platforms. We specialize in the following: CA Security Suite, CA Clarity, CA Wily – Introscope, CEM, SOI, NetQoS, Reporting – Business Objects, Crystal Reports, Actuate Reporting, Enterprise Integrations.

For more information please visit http://www.anisolutions.com.







More Architecture Planning Press Releases

Aging Safely Walk In Bathtubs Offers Safety Solutions for Seniors and has Announced a Low Price Guarantee Nationally for Hydrotherapy Walk in Safety Tubs

Posted on by
Reply


Louisville, CO (PRWEB) July 25, 2012

Innovations in walkin bathtub technology from Aging Safely have made accessible bathtubs more affordable for seniors and people with limited mobility. The company has instituted a low price guarantee that assures customers of the lowest available price anywhere on walk bathtubs. This guarantee extends to people who have received a recommendation from their doctors to seek warm air hydrotherapy for relief from arthritis, back pain, poor lower-body circulation and other chronic health conditions.

Unlike a conventional bathtub that has solid sides and necessitates lifting the legs over the lip of the tub and bending to sit or lie in it, a walkin bathtub is fitted with an opening that allows the bather to move into the bath without stretching, kneeling or bending. An opening in the side of the tub permits easy access, forming a water-tight seal when shut. Because these tubs require less physical effort to enter and offer more support during the bath, they allow people with reduced mobility or chronic pain to enjoy a warm bath more readily. Many models have features such as hydrotherapy jets, whirlpools and wheelchair accessibility. All models are included in the Aging Safely low price guarantee.

Although cleanliness is vital for overall good health, bathing can become a challenging or even dangerous task when age, chronic disorders or accidents limit mobility. According to the National Safety Council, an average of one person a day dies in the shower or bath due to falls. Mobility devices can offer assistance throughout other aspects of the daily routine, but bathing presents its own set of difficulties because conventional tubs provide little support. Safety baths are designed to support the bather and dramatically reduce the possibility of falls while entering and exiting the tub.

Owners of safety baths cite safety, comfort and enhanced independence as primary motivators for buying their walk bathtubs. When bathing becomes safer, it is no longer necessary to have assistance during a bath; the walkin bathtub itself provides essential support. Safety tubs feature shaped and molded interiors that make bathing more comfortable for those with mobility limitations. Hand-rails and non-slip surfaces provide a greater feeling of security and peace of mind as well as physical comfort, said many users of walk-in tubs.

Sports medicine specialists have long recommended hydrotherapy to injured athletes, but hydrotherapeutic baths can also benefit people with limited mobility. Warm water may ease the pain of fibromyalgia, sciatica, lumbar back pain and other chronic conditions that respond poorly to medication. Because the body feels weightless in water, a bath relieves pressure on hips and knees affected by osteoarthritis. Bathing can help reduce inflammation and edema for those who suffer from these conditions. Hydrotherapy can also stimulate increased blood flow to the lower extremities. For people who have diabetes or circulatory conditions that reduce circulation in the lower legs and feet, warm water can be part of a physical therapy regimen.

Aging Safely brings these benefits to a wider range of clients by offering a large selection of walk bathtubs at guaranteed low prices.

Contact Information:

Zach Wennstedt

Aging Safely Baths & More

P.O. Box 270696

Louisville, Colo. 80027

1-888-779-BATH(2284)

http://www.agingsafelybaths.com







Find More Interior Design Press Releases

Decision Management Solutions is Proud to Welcome Gagan Saxena as Vice-President of Consulting Services

Posted on by
Reply


Palo Alto, CA (PRWEB) July 25, 2012

Decision Management Solutions, the leading professional services firm specializing in decision management, today announced that Gagan Saxena has joined as Vice President of Consulting Services and Principal Consultant. Gagan specializes in technology driven business transformation and brings more than 20 years of experience to his new role. He has assisted organizations with Business Design, Market Analysis, Business Process Reengineering, Organization Change Management, Technology & Information Strategy, Contract Management, Enterprise Architecture and Program Management.

We look forward to Gagans leadership in meeting the growing demand for our Decision Management consulting services, said James Taylor, CEO. An increasing number of businesses are being forced to be more agile, adaptive and analytical due to the new empowered social customer, the opportunity created by Big Data and by lowered barriers to entry for powerful decision-making technology. Our Decision Management framework allows enterprises to approach these challenges in a coherent fashion.

In his most recent role as the Chief Information Officer at Apple Vacations, Gagan initiated a new consumer sales organization based on Decision Management technologies. An intelligent core delivers real time personalization of the consumer experience based on a comprehensive set of business rules driving product and pricing presentation. A wide variety of travel product supplier systems have been integrated to provide the most relevant offers for consumers. Automated decisioning uses data from web analytics, social media and competitive monitoring bureaus. Most importantly a new organization structure, processes, skill-sets and performance metrics have been designed to support the advanced technology stack.

Decision Management is poised for rapid growth as a natural link between business strategy and business operations. This is a powerful new way to consider business design that aligns business processes, enterprise data and numerous technologies in the most business-friendly fashion. I am excited to join James Taylor and team as we build out our consulting capabilities in this field, said Gagan Saxena.

Gagan is experienced in business technology management in healthcare, financial services, telecommunications and services industries. He has managed several rollouts of SAP ERP systems to locations across the US as well as numerous e-commerce and web implementations. Gagan also created and led an Enterprise Architecture group for business technology alignment and to explore innovations in business and in technology.

An active Tweeter himself, Gagan assists with social business strategy and champions enterprise 2.0 collaboration constructs. Related areas of interest include big data, cloud solutions, mobile strategy, digital marketing and integrated customer experience. Gagan is member of various communities like Social Business Pioneers, The Connected Company, Business Model Generation and NextWork from Wired Magazine among others.

Gagan has spoken at various events including IBMs IMPACT, SAPs Blueprint to a Billion, Cloud Security Alliance, Information Systems Audit and Control Association (ISACA), CIO Executive Summit, Hospitality Technology Expo (HITEC), CIO Forum & Executive IT Summit. He also lectures at a number of graduate and post graduate classes. Gagan blogs at StructuredThoughts.com

For more information on Decision Management Solutions please contact info(at)decisionmanagementsolutions(dot)com

About Decision Management Solutions

Decision Management Solutions is the leading professional services firm specializing in Decision Management, a proven approach for rapid and cost effective deployment of predictive analytics and business rules technology in operations. http://www.decisionmanagementsolutions.com