(PRWEB) June 27, 2012
Throughout the years, Tim Higgins has worked in various locations across North America assisting customers to install, configure, and operate purchased software. As a senior consultant for A&I Solutions, his responsibilities cover those areas as well as a wide range of activities. For example, Tim works closely with A&I customers by mentoring personnel and providing knowledge transfer. Also, he implements triage, diagnosis, and root cause analysis of application performance problems and architecture of monitoring infrastructure in the client environment.
As an A&I employee, Tim has worked for several companies throughout the past two years. Those include Disney, Coach, Verizon, Arizona Department of Economic Defense, Federal Bureau of Investigation (FBI), SeaWorld, Fidelity Investments, First Citizens Bank, Nascar, General Electric (GE), Harris, Liberty Mutual, Purdue, N-DEx, and many more. He has accomplished many tasks and has done impeccable work for these companies.
In August, Tim will be celebrating his two year anniversary with A&I Solutions. He has been an added benefit to the company and we appreciate the time and effort he has put into his work on the Service Assurance Team. Tim has created new opportunities for our organization and has been an active part in the success of A&I Solutions.
It was great working with Verizon, because of all the knowledge that I learned in such a short period. I went in planning to do a simple install of the APM architect and a few agents to monitor their application. In no time we ran into issues. The 1st issue was a bug we found in the .NET agent after working on it all night, it was really about 6 am the following day when we got it resolved. Before our findings, I worked with a team of experts for about 3 weeks, pushing long and hard hours trying to resolve a resource issue.
We got it working and I moved on to my next project which we finished early to find out that Verizon needed me back for another issue. This time our agent was pushing their servers over the 95% resource mark. Basically, with our agent the application was still putting them over 95% of memory on their production servers. This time it took 3 days for us to see that it wasnt our agent. Their application was running at 85% 90% without our agent. Our agent would put 1% of overheard per process adding 10% to what they already had. In a normal application adding 10% isnt a big difference but with an application already pushing the limits, that is a lot. The last few days we spent helping the client trim down their application by looking at some simple best practices and simple ideas.
That was a great experience because not only were we able to debug CA but we were able to assist the client with other issues as well.
I had a great experience working with Tim on the initial rollout of the CA Introscope for my current company. Even with the long hours, demanding requirements, and stressful time crunch, Tim helped make the experience better with his technical counsel and positive attitude.
Brandt A. Meyers, Enterprise Systems Management The Walt Disney Company
About A&Is Service Assurance
A&I Solutions Application Performance Management and Monitoring team is a premier Direct Managed Partner and service provider of CA Service Assurance and Application Performance Management. Our Network Performance Management tools can help you continuously monitor application delivery across physical, virtual, and cloud environments. Ultimately, our team of experts assures that end-to-end application response times meet or exceed SLAs and business requirements. A&I Solutions has extensive experience in APM Introscope, CEM, DB Insight, Spectrum, eHealth, Nimsoft and Service Operations Insight.
About A&I Solutions
A&I Solutions is North America’s premier provider of integrated enterprise solutions, dedicated to implementing solutions from CA technologies. A&I Solutions provides enterprise products and services to help companies achieve the highest level of performance. We focus on the best rated products and extensive experience to deliver comprehensive integrated Enterprise Solutions. Working with enterprise management, resource planning, service assurance, security and infrastructure monitoring, A&I helps organizations achieve their full potential by driving consistency and maximizing efficiency. Our proven methodologies, innovative best practices and deep technical experience produce better business results for our Customers. A&I has expertise across all IT environments – physical, distributed, cloud, virtual and heterogeneous platforms. We specialize in the following: CA Security Suite, CA Clarity, CA Wily – Introscope, CEM, SOI, NetQoS, Reporting – Business Objects, Crystal Reports, Actuate Reporting, Enterprise Integrations.
For more information please visit http://www.anisolutions.com.
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